Products Shipping & Returning Policy

Our policy for returns and refunds For strawberries & chocolate boxes

We accept orders via our website or social media platforms.

At CMJ Events, we want to guarantee on time delivery of our products, ensuring freshness and superior quality.

We understand the importance of on-time delivery, fresh flowers, high quality gifts, and the happiness that they bring. We know that each product we deliver is a special message from you to someone you care about.

We offer deliveries seven days a week to various locations, including hospitals, military bases, universities, schools, commercial entities, and residential addresses. Please note that due to the perishable nature of our chocolate strawberry bouquets, we do not offer shipping services.

Our strawberry arrangements aren't just visually pretty; they are edible delights meant to be savored as soon as possible. To preserve the surprise, we encourage informing the person receive this know about an upcoming delivery without revealing the contents. This ensures they're present to enjoy the delightful treat, avoiding any inconvenience of leaving it with neighbors or outdoors.

In some cases, we may contact clients to verify delivery details and provide updates in the event of unexpected delays caused by traffic or force-majeure circumstances.

When customer service is required, our goal is to assist you as quickly and efficiently as possible. We have adopted an online customer support system instead of telephone calls, to provide faster response times.

CMJ Customer Support Centre can be reached using dedicated Live Chat operators on a 24/7 basis, or by email at c.m.j event c.m.jplanner@gmail.com Our trained customer care staff will review your information and respond to you as quickly as.

Refund & Cancellation Policy:
We always aim to make sure our customers love our products, but we don't offer returns due to health regulations and the nature of the product. Also we don't accept refunds for any items which are 24 hours due to the delivery date.
Once an order is processed, prepared, or dispatched, cancellations cannot be accommodated. To avoid discrepancies, kindly review all order information before confirming.
Requests for changes or updates beyond one hour post-order placement are not guaranteed. Orders during peak holidays (Valentine's Day, Mother's Day, Christmas) are considered final, making alterations challenging. We'll make an effort but changes will not be guaranteed

Pickup Instructions:
When selecting pickup, please make sure to wait for your email notification confirming the availability of your item before visiting our location.